How to reach us
The support Discord is the fastest way to get an answer.
Support Discord
Ask the team and other server owners about setup, billing, bugs or feature ideas.
Self check
Something not posting? Run /troubleshoot in your Discord. It checks the common problems and tells you what to fix.
Support the bot
Like what the bot does for your community? Patreon helps keep it running and growing.
Quick fixes before you ask
No kills are showing up in Discord.
The bot reads your server's admin log every two minutes, so give it a few minutes after the first kill. Then run /troubleshoot and pick Check Channels: it sends a test post to every feed channel and lists any that are missing.
Maps, player positions or online lists are empty.
Turn on Player List Logging in your Nitrado server settings and restart. Positions show up from the next log onwards.
My staff can't use a command.
Many commands are owner commands by default. Add them to a permission group in the dashboard and link that group to your staff's Discord role.
A server setting command did nothing in game.
DayZ reads cfggameplay.json only when the server starts, so restart it. The file also has to be turned on in your Nitrado settings.
My server isn't on Nitrado.
The bot reads servers through the Nitrado API, so it needs a server rented from Nitrado.
More in the FAQ and the guides, such as admin logs and Player List Logging and scheduled restarts.
What to include when you ask for help
- The name of your server and which platform it is on (Xbox, PlayStation or PC).
- What you expected to happen, and what happened instead.
- A screenshot of the result of
/troubleshoot, if something isn't posting.
